Shipping policy

Before placing your order with Robostop.eu, it's important to carefully read these terms. They outline who we are, our delivery methods, how contracts can be modified or terminated, actions in case of issues, and other vital information. Your purchase signifies your agreement and acceptance of these terms.

The latest terms published on our website govern all purchases made through Robostop.eu.

2. WHO WE ARE AND HOW TO CONTACT US

Seller: Robostop.eu

LE Trading AS / Robostop.eu

c/o Logistikkcentralen Nordic AB

Grålösvägen 46

45260 Skee

Sweden

For customer service, please contact us via email at support@robostop.eu.

We will communicate with you using the email address you provide during the order process.

3. AGREEMENT

The agreement consists of the purchase information provided in our online store, any direct communication between us (e.g., email), and the acceptance confirmation sent to you by email. A legally binding contract is only formed upon our acceptance of your order. If we cannot accept your order due to stock issues, unexpected resource limitations, or pricing errors, we will inform you and refund any payments made.

4. PAYMENT

We prioritize your security on Robostop.eu. We do not store payment information and utilize trusted payment processors like Shopify Pay, PayPal, Stripe, and Klarna. Our site is SSL-encrypted for additional security.

Payment is due when the item is dispatched. Prices include VAT but shipping costs are additional, detailed before order confirmation.

5. SHIPPING AND DELIVERY

Delivery times may extend during busy periods. Orders are usually dispatched within 24 hours on weekdays from our warehouse.

IMPORTANT PICKUP INFORMATION

Orders will be held at the pickup point for 7 days before being returned, and it is the customer's responsibility to collect the order within this period. A non-collection fee of €30 will be charged for unclaimed orders.

6. PRODUCT INFORMATION

At Robostop.eu, we strive to provide accurate and up-to-date product information. Despite our efforts, we reserve the right to errors in product descriptions and stock availability.

7. OPEN PURCHASE AND RIGHT OF WITHDRAWAL

Refunds are issued within 14 days after we receive your return. A return fee of €7.95 applies, deducted from your refund.

8. RETURNS POLICY

Items must be returned in their original condition and packaging, with tags attached, to qualify for a full refund. Items returned in a used condition or without original packaging will be assessed for a value reduction.

The customer is responsible for a €7.95 return fee, deducted from the refund.

9. FAULTY OR DEFECTIVE PRODUCTS

We aim to deliver all goods in perfect condition. If you receive a product that is not as described or below expected quality, please contact us promptly for resolution. We adhere to the Consumer Purchase Act for all complaints made within two years of the purchase date, ensuring a secure shopping experience.

10. COPYRIGHT

All content on Robostop.eu is the property of Robostop and is protected by copyright laws. This means you cannot use trademarks, company names, product descriptions, images, graphics, design, layout, and other content without appropriate legal permission or consent from Robostop.eu.

Thank you for choosing Robostop.eu for your needs!